RETURN POLICY
CANCEL OR CHANGE THE ORDER
For the customized order, we endeavor to produce your order as quickly as possible. This means after your order has been placed production may start within hours. If you wish to cancel or change your order, please contact us as soon as possible.
MISTAKE ORDER
If you made a typo and spelled your pet's name wrong please get in touch with us and we'll be able to reprint it at a reduced rate. Please contact us as soon as possible.
If it’s our mistake, we’ll get a replacement to you asap without any fees of course.
REFUND OR RETURN ORDER
Everything in our store is made to order, due to this we are not able to offer exchanges, returns, and refunds but please contact us if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective or a name is spelled incorrectly, we cannot accept returns. If your item has arrived faulty or damaged please contact us at contact us and state your order and a description of your concern.
WRONG SIZE ORDER
Due to the nature of custom orders, we do not accept returns or refunds on any purchases. For this reason, it is important that you accurately measure before ordering using our sizing guide. Please contact us if you need help getting your pets the correct size.
